Telehealth Appointments

Mind-Care offers secure telehealth appointments for individuals who prefer to attend their appointment remotely. Telehealth allows you to connect with your clinician via video from the comfort of your home or another private location.

Our telehealth services provide the same high standard of care as in-clinic appointments and are available for many psychology, psychiatry and neurology consultations.

Telehealth appointments can be particularly helpful for individuals who:

Live in regional or remote areas
Have limited access to local specialists
Experience mobility or transport barriers
Prefer the flexibility of attending appointments from home
Are balancing work, study or family commitments

Appointments are conducted through a secure platform designed for healthcare consultations.

Services Available via Telehealth

Many Mind-Care services can be delivered through telehealth, depending on clinical suitability.

These may include:

Psychology therapy appointments
Follow-up psychiatry consultations
Selected neurology consultations
Ongoing treatment and review appointments
Initial consultations where appropriate

If you are unsure whether your appointment can be provided via telehealth, our team can assist in determining the most appropriate option for your situation.

Telehealth FAQs

If you would like to request a telehealth appointment, please complete our Appointment Request Form, and a member of our team will contact you to arrange a suitable time.

You may also wish to visit our Team page to learn more about our clinicians and their areas of expertise.

A telehealth appointment is similar to attending a session in person. At the scheduled time, you will connect with your clinician through a secure video link.

During your appointment, your clinician may:

Discuss your current concerns and goals
Review relevant medical or treatment history
Provide therapeutic support or treatment recommendations
Develop a plan for ongoing care if appropriate

Your clinician will guide the conversation and ensure you have the opportunity to ask questions or raise any concerns.

Before your appointment, it can help to:

Choose a quiet and private space where you feel comfortable speaking
Ensure you have a stable internet connection
Use a device with a camera and microphone, such as a smartphone, tablet, or computer
Test your device and internet connection ahead of time

We recommend joining your appointment a few minutes before the scheduled time to ensure everything is working smoothly.

Many telehealth appointments are eligible for Medicare rebates when you have a valid referral from your GP, such as a Mental Health Care Plan.

If you are unsure whether you require a referral for your appointment, our administrative team will be happy to assist.

Telehealth is appropriate for many appointments, however there are some situations where an in-clinic consultation may be recommended to ensure the most appropriate and effective care.

Telehealth may not be suitable if:

You do not have access to a private space
Appointments involve discussing personal information, so it is important that you are able to speak openly in a quiet and private environment where you feel comfortable.

Your appointment requires in-person assessment or examination
Some assessments, tests, or procedures may require an in-clinic appointment so that your clinician can complete a thorough evaluation.

There are technology or connectivity limitations
A stable internet connection and access to a device with a camera and microphone are important for telehealth. If technology issues make communication difficult, an in-person appointment may be recommended. In some instances we can also facilitate phone only appointments if preferred.

Your clinician recommends in-person care
In some circumstances, particularly where more comprehensive assessment, monitoring, or support is required, your clinician may advise that an in-clinic appointment would be more appropriate.

If telehealth is not suitable for your situation, our team will help arrange an in-clinic appointment at our Charlestown clinic wherever possible.

If you are unsure whether telehealth is appropriate for your appointment, our administrative team will be happy to assist.