Terms and Conditions
1. Introduction
This website is operated by Mind-Care Psychology, Psychiatry and Neurology (“Mind-Care”, “we”, “us”, “our”).
These Terms and Conditions govern your access to and use of the Mind-Care website, including any information, tools, services, booking systems or resources available through the website.
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website.
These Terms apply to all users of the website including patients, referrers, healthcare professionals, and general visitors.
2. Nature of Website Information
Information on this website is provided for general informational purposes only.
The information provided:
- Does not constitute medical or psychological advice
- Should not be relied upon as a substitute for professional healthcare advice
- Should not be used to diagnose or treat medical or mental health conditions
If you require medical or psychological advice, you should consult a qualified healthcare professional.
If you are experiencing a medical or mental health emergency, please contact emergency services or your local crisis service immediately.
3. Telehealth Services
Mind-Care provides certain services through secure telehealth platforms.
By using telehealth services you acknowledge that:
- Telehealth may have limitations compared with in-person consultation
- Technology failures or interruptions may occur
- Clinical suitability for telehealth will be assessed by your treating clinician
Mind-Care reserves the right to determine whether telehealth is clinically appropriate for your situation.
Where telehealth is not appropriate, you may be advised to seek in-person care or emergency services.
4. Appointments and Bookings
Appointments may be scheduled through our website or through our administrative team.
By booking an appointment you agree to:
- Provide accurate information
- Attend scheduled appointments or provide appropriate notice of cancellation
- Comply with our Fees and Billing Policy
Mind-Care reserves the right to modify appointment availability or services without prior notice.
5. Fees and Payments
Fees for services are outlined in our Fees and Billing Policy, available on our website.
Fees may vary depending on:
- The type of service provided
- The clinician involved
- Medicare or other funding eligibility
Payment arrangements and cancellation fees are governed by the Fees and Billing Policy.
6. Privacy
Your use of this website and submission of personal information is governed by our Privacy Policy.
Mind-Care complies with:
- The Privacy Act 1988 (Cth)
- The Australian Privacy Principles (APPs)
- Applicable health records legislation.
7. Website Content
All content on this website, including text, graphics, branding, and materials, is the property of Mind-Care unless otherwise stated.
You may not reproduce, distribute or modify website content without written permission.
8. Third-Party Links
This website may contain links to external websites.
Mind-Care is not responsible for the content, privacy practices or accuracy of information on third-party websites.
Access to third-party sites is at your own risk.
9. Limitation of Liability
To the maximum extent permitted by law, Mind-Care is not liable for any loss or damage arising from:
- Use of this website
- Reliance on website information
- Interruptions or errors in website operation
Nothing in these Terms excludes liability that cannot be excluded under Australian law.
10. Changes to These Terms
Mind-Care may update these Terms and Conditions at any time.
Updated versions will be published on this page and take effect immediately upon publication.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of New South Wales.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
Mind-Care Psychology, Psychiatry and Neurology
Level 3, 28–38 Smart Street
Charlestown NSW 2290
Email: hello@mind-care.net.au
Phone: (02) 4943 4111